Mental Health and Wellbeing Matters
Henfield Medical Centre is involved in a really exciting project, the Mental Health PACE Setter scheme. It has been developed and is being led by Coastal West Sussex Mind and Coastal West Sussex CCG.
This will involve the development and training of staff in regards to mental health and wellbeing for both our staff and patients. As a practice we would like part of this to be patient and carer focused, with help from your input concerning patient’s experience when attending the surgery and the services we offer.
With that in mind, below is a link to the PACE Setter recommended anonymous questionnaire for patients to complete. They are for everyone and not just our mental health patients.
For any further queries you can contact Natalie McDonald; Assistant Patient Care Coordinator on either 01273 497418 or firstname.lastname@example.org.
Our CQC Inspection Results have now been published.
If you wish to read the report please click on the CQC section on the right hand side of the main page and select the CQC Report 2016 in order to access the CQC web site and report details.
A big thank you to all of our patients and staff helping us achieve a good result.
We have implemented the Accessible Information Standard
What does this mean for you?
The Accessible Information Standard aims to provide carers and patients, who have a disability, impairment or sensory loss with information that they can easily read or understand.
Please make the staff at the Henfield or Woodlawn Surgeries aware to enable them to try and meet those needs.
For more information please visit
Paper Prescription to Electronic
On the 19th January Henfield Medical Centre is going LIVE.
The Electronic Prescription Service (EPS) is an NHS service.
It gives you the chance to change how we send your prescription to the place you choose to get your medicines from.
What does this mean for you?
Your GP will be able to send your prescription electronically to the place you choose,
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you don’t get prescriptions very often or you pick up your medicines from different places.
How can you use EPS?
You need to choose a pharmacy for your GP practice to electronically send your prescription to. This is called nomination.
Ask any pharmacy that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
For more information visit http://systems.hscic.gov.uk/eps/patients, your pharmacy or GP practice.
Your doctor asks that you please do not use Facebook to air any grievances. In the first instance give us the chance to help with any issues.
We strive to be the best surgery we can be for our community and are keen to hear first-hand from patients when they feel our service has not gone well for them. This gives us the opportunity to look into any problems and to improve our service. Please contact me with any complaints, grumbles or feedback. You can ring me by calling the surgery on 01273 492255, email me on email@example.com, or write to me.
Thank you for your understanding.
NEW FRIENDS & FAMILY TEST
The Friends and Family Test is a feedback tool available to all patients who use our practice services, it is based on one primary question, that is, whether people would recommend our service and practice to their family and friends.
Please tell us about your care today.
Good or bad, your comments are really important to us and will help to improve the service for you and others.
Please visit www.iwantgreatcare.org to leave your feedback on both our service and any of our GP’s.
IMPORTANT INFORMATION REGARDING YOUR HEALTH RECORDS
Better Information means Better Care;
Click on the link in further information to find out the latest information on how your health records are shared, protected and used, and how to opt out of sharing your health records.
Click on the link in further information to find out the latest information about the different ways your health records are shared.