Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Data Sharing

Your electronic health record contains lots of information about you, including your medical history, the types of medication you take, any allergies you have and demographic information. In many cases, making this information visible to all of your carers plays a vital role in delivering the best care.

Henfield Medical Practice uses a computer system called SystmOne. It is designed to allow for safe and secure information sharing between health and social care organisations. It aims to join up healthcare based on a shared electronic medical record, improving access to clinical data and empowering you to take part in your care.


SystmOne has been designed to enable you to have greater control over your record and which of your carers can see it. As the patient, you can choose whether to share your patient record with each service that cares for you, for example, district nurses, urgent care organisations or care homes. Only SystmOne organisations where you have a direct care relationship can access your record and, until you are registered at one of these care services, your record will not be shared to them.

As a patient, you have complete control over who can see your medical information. Even if you give permission on one occasion, you can change this at any time.

In order for Henfield Medical Practice and another organisation to share your record, you must have given consent to both organisations.

For further information about Summary Care records  and Summary Care records with additional information, please read this leaflet.

For further information about Enhanced Data Sharing (EDSM) please reads this leaflet.

For further information about the National Data Opt-Out, please visit this website.



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