We are thrilled to introduce our new and improved booking system that puts YOU in control of your healthcare journey.

 

Please watch this video to give you an idea on what to expect - https://vimeo.com/948772217/f3e9d87d1b

 

- Rapid Health will be open from 0500 until 1730 and 1700 on Fridays (except Bank Holidays). These timings may change with time.

- When booking an appointment please only discuss one problem per questionnaire.

- Test results can be requested via the admin section however this is a service available on the NHS App and we would like to encourage everyone to start using this facility

- To book Nurse or HCA appointments, please complete the admin 'ask a question' form in Rapid Health. We can send you a link to book your own appointment or contact the reception team.

 

Rapid health is an AI driven triage tool approved by the NHS and we hope that it will be merged into the NHS App very soon.

 

We have listened to patient feedback and recognise that access to appointments, including online booking is important to you. Rapid Health will allow us to maximise availability and ensure patients are seeing the right clinician in the appropriate time frame.

 

All patients will be asked to answer questions using the online form or via the Reception team when booking their appointment. Your answers help the system find the right appointment for you.

 

All you need to do is go to our website and click on the banner, there will also be QR codes on posters in the surgery. We understand that not everyone can do this online. Reception will still be here to help and take you through a short medical questionnaire which will offer you an appointment in an appropriate time frame.

 

Rapid Health will be found on our website using a simple link, it will also be accessible via the QR codes in the surgery. Reception can also send you a text message with the web link.

 

The only way to book appointments will be via Rapid Health. It is hoped that the NHS App and Rapid Health will be merged very soon.

 

When we launch Rapid Health will be available 05:00 – 17:30, Monday to Thursday and until 17:00 on Fridays (Closed for bank holidays).

  

If your problem is clinically urgent, the system will offer you same day appointment slots to choose from.

 

No. All appointments that can be booked online can also be booked via Reception.

 

No. This system is purely for triaging appointments. You can continue to order your prescriptions via the NHS App.

 

When booking an appointment, the GPs with available appointments will be shown.

All our appointments will be available. After completing the Rapid Health questions an appointment will be offered within an appropriate time frame.

 

Patients will be offered an appointment with the most appropriate clinician.

 

Some appointments cannot be booked online. The following must still be booked through the Reception team or requested via the admin forms:

- Nursing appointments (e.g. blood tests, cervical screening, vaccinations and injections)

- Annual reviews (e.g. Diabetes, Hypertension, respiratory)

- Medication Reviews

- Post natal appointments and baby checks

- Contraceptive procedures and minor operations

- Home Visits

Once you have completed our triage questionnaire we will offer an appointment in the most appropriate time frame. If you have not received an appointment reception will be in contact within 48 working hours. 

 

Simply complete the Rapid Health questionnaire online and only the Clinicians will see it. If you require support to complete the form please call Reception and they walk you through the questions. Every employee at the Henfield Medical Centre adheres to our confidentially policy.

 

During busy times and due to data protection you will be asked to complete the Rapid Health form online or return home and call the surgery where Reception will support you to complete the form. 

For the first few days after we have launched, three computers will be available for patients to complete their requests via Rapid Health with the help of one of the admin team.

The Clinicians will send you a link which will allow you to book a follow up appointment if required.

 

If you need an existing sick note extended and /or require a review please fill out the Rapid Health Admin questionnaire and your request will be dealt with accordingly.

 

All patients will receive a text/email confirming their appointment. In this message it will tell you to contact the surgery if you require an interpreter or assistance.

 

We are planning to launch Rapid Health Launch in February 2025.

 

Parents will be able to submit their request on the child behalf, please use your own email address.

The on duty clinician will manually triage the request and send you a link to book an appropriate appointment. 

Over 12 year olds will be able to submit their own requests if they want to.