We are thrilled to introduce our new and improved booking system that puts YOU in control of your healthcare journey.

 

Please watch this video to give you an idea on what to expect - https://vimeo.com/948772217/f3e9d87d1b

 

- Rapid Health will be open from 0700 until 1730 and 1700 on Fridays (except Bank Holidays). These timings may change with time.

- When booking an appointment please only discuss one problem per questionnaire.

- Test results can be requested via the admin section however this is a service available on the NHS App and we would like to encourage everyone to start using this facility

- Nurse or Health Care Assistant appointments (including blood tests, passports and cervical screenings) are booked via our Reception team.

- Please call the surgery on 01273 492255 to book the above appointments as well as appointments for the under 16s.

 

**What is Rapid Health?**

Rapid health is an AI driven triage tool approved by the NHS and we hope that it will be merged into the NHS App very soon.

 

**Why are we changing things?**

We have listened to patient feedback and recognise that access to appointments, including online booking is important to you. Rapid Health will allow us to maximise availability and ensure patients are seeing the right clinician in the appropriate time frame.

 

**Why do I need to complete an online questionnaire?**

All patients will be asked to answer questions using the online form or via the Reception team when booking their appointment. Your answers help the system find the right appointment for you.

 

**How do I book an appointment?**

All you need to do is go to our website and click on the blue banner, there will also be QR codes on posters in the surgery. We understand that not everyone can do this online. Reception will still be here to help and take you through a short medical questionnaire which will offer you an appointment in an appropriate time frame.

 

**Where can I find Rapid Health?**

Rapid Health will be found on our website using a simple link, it will also be accessible via the QR codes in the surgery. Reception can also send you a text message with the web link.

 

**Will I still be able to book appointments via Patient Access and NHS app?**

The only way to book appointments will be via Rapid Health. It is hoped that the NHS App and Rapid Health will be merged very soon.

 

**When can I use Rapid Health?**

When we launch Rapid Health will be available 07:00 – 17:30, Monday to Thursday and until 17:00 on Fridays (Closed for bank holidays).

 

**Why can under 16s not use Rapid Health?**

The overall health of under 16s can change very rapidly and to ensure their safety, all appointment requests for under 16s must go through Reception.

 

**What if I need a same-day urgent appointment?**

If your problem is clinically urgent, the system will offer you same day appointment slots to choose from.

 

**Does this mean that patients who book online get more access to appointments?**

No. All appointments that can be booked online can also be booked via Reception.

 

**Can I order my prescriptions through this system?**

No. This system is purely for triaging appointments. You can continue to order your prescriptions via the NHS App.

 

**What do I do if I want to see a specific GP?**

When booking an appointment, the GPs with available appointments will be shown.

 

**What do I do if I want to pre book an appointment?**

All our appointments will be available. After completing the Rapid Health questions an appointment will be offered within an appropriate time frame.

 

**Will all Clinicians be on Rapid Health?**

Nurses, Health Care Assistants and Pharmacist will be booked in the same way as before via Reception, this may change in the future. All other clinical staff will be booked via Rapid Health.

 

**Why have I been offered an appointment with this Clinician?**

Patients will be offered an appointment with the most appropriate clinician.

 

**I was not offered an appointment, what do I do?**

Some appointments cannot be booked online. The following must still be booked through the Reception team:

- Children under the age of 16

- Nursing appointments (e.g. blood tests, cervical screening, vaccinations and injections)

- Annual reviews (e.g. Diabetes, Hypertension, respiratory)

- Medication Reviews

- Post natal appointments and baby checks

- Contraceptive procedures and minor operations

- Home Visits

 

**My problem is personal and I only want to tell a GP.**

Simply complete the Rapid Health questionnaire online and only the Clinicians will see it. If you require support to complete the form please call Reception and they walk you through the questions. Every employee at the Henfield Medical Centre adheres to our confidentially policy.

 

**I have come to the Front Desk in person to book a GP appointment – why will Reception not just give me an appointment like they used too?**

During busy times and due to data protection you will be asked to complete the Rapid Health form online or return home and call the surgery where Reception will support you to complete the form. For when we are quieter we will have an ipad available but this is dependent on availability of staff to support you and the ipad not being used for clinical reasons.

 

**Who will book follow up appointments?**

The Clinicians will send you a link which will allow you to book a follow up appointment if required.

 

**I need a sick note, what do I do?**

If you need an existing sick note extended and /or require a review please fill out the Rapid Health Admin questionnaire and your request will be dealt with accordingly.

 

**I require an interpreter/assistance for my appointment.**

All patients will receive a text/email confirming their appointment. In this message it will tell you to contact the surgery if you require an interpreter or assistance.

 

**What date does Rapid Health launch?**

We are planning to launch Rapid Health Launch in October 2024.