eConsult is available between 06:30 and 18:30 Mon-Thurs. However, due to patient safety and staff availability, it will be closed on Fridays at 13:00 until the following Monday at 06:30

Please note only one query should be submitted per eConsult form. 

You are able to book an appointment via Systmonline with one of our practice Nurses for dressings, pill checks or Annual Diabetic Reviews. You are also able to book to see our HCAs for a blood test or Annual Passport Review. 

For a routine appointment Monday to Friday we recommend clicking HERE to inform us what you would like the appointment for and we will contact you by the end of the next working day. Your GP may not need to see you and will be able to help you through a video or telephone consultation; you won't need to leave the house!

If you do not wish to use the above service please call us on 01273 492255 between 08:30 – 17:30.

There are a limited number of early appointments available for patients who wish to be seen before 08:00.

Please note we do not offer a walk-in facility

If you think you need to be seen URGENTLY on the day we ask that you always telephone us first so that a member of our Triage Team can assess your condition please telephone the surgery from 8.30am. When you call we will ask you what you need help with. We will use this information to choose the most suitable doctor, nurse or health professional to help you.

Call us on 01273 492255

Emergencies:

For example chest pain, stroke symptoms, loss of consciousness: Dial 999. 

The doctors are able to discuss problems over the telephone. If you need help or advice please telephone us on 01273 492255 or complete an eConsult. 

In some cases you may be offered an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments such as contraception advice & reviews, dressings, annual reviews and vaccinations.

Chaperone

When you attend the medical centre if you feel you would like a Chaperone present at your consultation please inform the clinician you are with.

They will more than happy to arrange this for you.

For more information please view our Chaperone Leaflet.

We are a training practice involved in the training of Medical Students and GP's in training. 

Medical Students

We facilitate GP Assistantships and students in Year 1, 2 and 4 of their training programme.

Registrars 

Registrars are fully trained Doctors and are required to spend a year with a specially qualified practitioner before going on to practice on their own.

We expect that you will accept their services as an extension of our own.

We currently have 1 registrar at Henfield Medical Centre, Dr Seb shaw whom you may be offered an appointment with. 

Enhanced Access (additional appointments) is a service introduced by the NHS in October 2022.

It requires GP practices to provide additional appointments to patients during evenings and weekends; until 8pm on weekdays, and from 9am-5pm on Saturdays as a minimum.

GP Hubs in neighbouring GP practices in Chanctonbury have shared use of the service (Billingshurst surgery, Henfield Medical Centre, The Glebe Surgery and Steyning Health Centre).

A mix of services will be available within these additional hours hubs, with access to the range of health professionals working in the primary care team. 

If a face-to-face appointment is needed, this will be at a GP practice in the local area – this may not be at your own GP practice, but at another nearby. Within Chanctonbury these will be available at The Glebe Surgery in Storrington and/or at Steyning Health Centres sister site in Upper Beeding.

Please note access to our Enhanced Access hubs are by appointment only by contacting Henfield Medical Centre.

It is not a walk-in service, and the venue is not open for general practice enquiries. All requests still need to be made to practices during their normal opening hours (and able to be cancelled by the patient remotely).

Where possible please telephone reception between 8:30 am - 10:00 am if you require a home visit. Please give the receptionist your name, address, telephone number, age and brief details of your illness.

Am I eligible for a home visit?

• You can have a home visit if you are unwell and housebound or are too ill to visit the practice.
• Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

If you require regular home visits your GP may refer you to be visited at home by a community nurse.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays).

You can also text to cancel your appointment or call us on 01273 492255 and select option 1 and leave yours and your appointment details.

If you need help when we are closed

Call 111 - The NHS 111 team will assess your condition over the phone and if it is clinically appropriate, they will refer your case to the out-of-hours service.

Crawley Hospital has an Urgernt Treatment Centre thisis a walk-in service and no referral or apppointment is required.

There are late night pharmacies that may be able to assist with your problem.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

We have a texting service which allows you to receive confirmation and reminders about your appointments.

When you are registered at Henfield Medical Centre you are automatically opted into this service however if you do not wish to receive messages about your appointments please contact us and we can opt you out of this service. 

Please remember to update your contact details with us when you change address, telephone numbers and email address.